Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to kamuessential@gmail.com

Kamu is the person who is reading this; the one who deserves the very best. Kamu (noun) means you in the Indonesian language. We named our company KAMU because you are very important to us. Your happiness, health, and well-being are the reasons we want to share our candles with each and every one of you.

We believe that candles should not only look and smell beautiful, but also made to be clean and safe for everyone to enjoy. This is why KAMU candles are made of 100% natural soy wax with phthalate free fragrance oils, lead free cotton wicks, and recyclable glass jars and containers.

Each KAMU candle is created to enhance your different senses: through scents that trigger emotional connections, colours that describe your moods, and curated Spotify playlists to take you back to those good ol' memories!

Our candles are hand poured in Vancouver, BC with 100% natural soy wax, phthalate free fragrance oils, wood wicks, and recyclable tin cans.

Your orders are shipped out every Monday! Place an order by Sunday morning latest and we will ship it to you on Monday.

Due to COVID, all Canadian, USA, and INTL shipments will see processing (slow tracking updates) and delivery delays that may have a transit time of up to a month in delay. Unless your tracking says "it's been delivered" and you haven't received the package or a notice slip, your package is still being transferred and is in waiting until it's safe to do so. It doesn't mean that your package is lost! Our carrier is currently only updating the tracking link upon day of delivery. We appreciate your patience and understanding so much and thank you again for your ongoing support even during this time! For pick up, we are still offering curbside pick up to locals in Vancouver, simply select this option at checkout and we'll email you with pick up details when it's ready to go.

Yes, we offer local pick up at Main St Station. Please note it's not a store front! At check out you will have the option for local pick up (address details is in check out) or email us for more info! kamuessential@gmail.com

Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to kamuessential@gmail.com within 5 days of arrival.

Yes, we can do custom candles for your special event. Please email us at kamuessential@gmail.com with your details!

For a proper burn, you must trim the wick before every burn and allow wax to fully melt to the edge of the can, both on the first burn and consecutive ones! Do this by breaking off the TOP black bits of the wick and/or using nail clippers (Weird but it works!) to shorten the wick to be about 1/8″ – 3/16″. The shorter height allows the wax to capillary up the wick to feed the flame properly. Our wicks light best with a BBQ lighter (hold it 5-8 seconds when lighting). If you think you've over trimmed the wick, use a butter knife to scrape out a bit of wax directly underneath the wick and relight with a BBQ lighter. Patience is key here, you're working with a mini fireplace!

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